Supreeth

​I am an ITIL 4 Certified Service Desk and Incident/Problem Management professional based in Pune, with over 7.5 years of experience dedicated to optimizing IT service delivery, primarily at Microland.
​My core expertise is establishing and leading high performing Service Desk teams handling a team of 10 members and implementing robust Incident and Problem Management frameworks to ensure smooth operations and high client satisfaction.
​I am highly skilled in defining operational policies and standards, performing operation analysis, creating essential reports, and driving process hygiene e.g., ticket adherence, KRA setting. As a proven Trainer and Mentor I have promoted agents to SME roles and conduct staff training, I excel at increasing team productivity and promoting a professional service management culture.
​I am seeking part time, weekend consulting and training engagements in the Pune area to help growing businesses streamline their IT Service Management processes.