About Me
Detail oriented and customer focused professional with experience in customer support and application assistance in Infosys for 9.5 years. Adept at troubleshooting technical issues, managing customer inquiries, and ensuring seamless access to products and services. Strong communication skills with the ability to explain technical concepts to nontechnical users. Proficient in Microsoft Office, Windows, and macOS, with familiarity in call centre software and CRM tools like Salesforce. Highly organized, with a proven ability to multitask and manage critical customer situations efficiently. Flexible and adaptable, willing to work in rotational shifts to meet business needs.
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