About Me
ITIL v3 certified Production Support Engineer with over 10.4 years of experience
maintaining 99.9% system uptime across banking, retail, and insurance domains.
Proficient in Java application support, database performance tuning, incident
management, and monitoring tools like Splunk and Dynatrace. Demonstrated
ability to lead support teams, resolve P1/P2 issues under pressure, and enhance
operational efficiency.
My Expertise
Key Skills:
SQL
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$12/hr
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