Mumbai, India
TELECOM, ECOMMERCE, BPO CALL CENTER, CUSTOMER SERVICE, LOGISTICS
Local Time - 06:20 PM
About Me
23+ years of work experience in Telecom, E-Commerce, BPO Operations Inbound, Outbound, Back End, Sales, VAS Upselling, Virtual RM, Chat & Email processes, Customer Services, Customer Retention, Credit Collections, Customer Life Cycle Management, Activation & Documentation Processes and Logistics Services.
13+ years of work experience in Telecom. 4+ years of experience in managing BPO operations Inbound & Outbound Voice and Back End Programs for Telecom Clients for different Centers as a Profit Center Head. Managed a strength of 1100 Associates.
Associated with Caliber Point Hexaware, Spanco BPO, Firstsource Solutions, Vodafone, Reliance Communications, BPL Mobile, BPL Connect, Mobilink & Skypak Financials.
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