Suffian Hassan

Driven and customer focused IT Helpdesk Specialist with a proven track record of delivering exceptional technical support and problem resolution. With 8+ years of experience in diverse environments, I excel in troubleshooting hardware and software issues, system configurations, and network problems. My commitment to prompt and efficient assistance ensures minimal downtime and optimal functionality for end users.

I possess a comprehensive understanding of IT infrastructure, software applications, and operating systems, coupled with excellent communication and interpersonal skills. This enables me to effectively collaborate with both technical and non technical users, ensuring seamless interaction and resolution of issues.

I am dedicated to continuous learning and improvement, actively participating in training sessions to stay updated with the latest technology trends. My ability to analyze patterns, document issues, and implement preventive measures enhances overall system stability.