About Me
31ST DEC 2015 – 2ND JUN 2017
TECHINICAL SUPPORT ENGINEER, ADECCO
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
5TH JUN 2017 – TILL DATE
SENIOR TECHINICAL SUPPORT ANALYST, HCL TECHNOLOGIES
• Dealing with incoming faults in a professional, courteous manner over the phone and via email.
• Taking ownership of faults and managing them in
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$24/hr
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