About Me
Senior Technical Support Analyst with 4+ years of experience delivering reliable solutions across hardware, software, and network environments. I specialize in troubleshooting complex issues, managing incidents within SLA, and ensuring a smooth end user experience. Known for maintaining ~90% customer satisfaction through clear communication, fast resolution, and practical problem solving. Skilled in L1/L2 support, VPN, MFA, SAP, and cross team collaboration. Currently seeking opportunities as a Senior Analyst, IT Support Engineer, or Team Lead.
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