Stephen Moses
Ndawuse, Nigeria
Tecnical Support Specialist
-
Local Time - 06:58 AM
About Me
With 8+ years of experience as a Technical Support and Cloud Engineer, I help businesses maximize uptime, resolving 1,000+ complex SaaS tickets via Zendesk, Intercom, Zoho CRM, Slack, and Trello—slashing resolution times 30% and cutting churn 25% through proactive troubleshooting and multilingual escalations. ITIL Foundation and Azure Fundamentals certified, with expertise in live chat, email support, refund handling, call center management, and emerging AI automation n8n, Bubble plus QA testing principles. Available 40 hours/week across any timezone for global clients—lets optimize your workflows and deliver 5 star satisfaction; message now.
Key Skills
Technical Support
Customer Service
Zendesk
Intercom
Zoho CRM
SaaS Troubleshooting
Ticket Management
Live Chat Support
ITIL Foundation
Azure Fundamentals
Slack & Trello/ClickUp
AI Automation n8n
QA Testing
Refund & Escalation Handling
Explore & Appreciate my Work
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My Project History & Feedbacks
My Endorsements
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My Education
Work Experience
Certifications
$20/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
Member since
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