About Me
I am an IT Service Management professional with 10+ years of experience in IT support and service desk leadership. Currently managing a 23 member L1/L2 support team delivering enterprise IT services.
My expertise includes incident management, SLA compliance, stakeholder communication, and service improvement initiatives.
I am passionate about building high performing support teams and delivering reliable IT services that support business operations.
Currently open to Service Delivery Manager / IT Service Manager opportunities.
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$6/hr
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