About Me
Learning and Development Specialist with a proven track record at Deloitte, currently enhancing employee skills and
organizational performance. Former Infra Managed Services Associate at Accenture, where expertise in
infrastructure and Windows desktop management led to a 30% reduction in resolution time through a
comprehensive knowledge base system. Notable achievements include resolving over 95% of technical issues on
first contact and collaborating with product teams to decrease customer reported issues by 25%. Skilled in user
management, IAM/Sailpoint integration, and cybersecurity awareness, with a focus on phishing prevention.
Proficient in ticketing tools management SNOW, Active Directory maintenance, and system monitoring. Possess
strong communication and problem solving skills, with knack for quickly adapting to new environments.
Demonstrated ability to collaborate effectively within teams and manage multiple tasks efficiently.
My Expertise
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$9/hr
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