
About Me
Experienced learning and development specialist with a strong background at Deloitte, focused on identifying
training needs and implementing cutting edge learning technologies to improve performance. Directed PMO efforts
for L&D programs in Mexico, overseeing curriculum management and compliance reporting, which led to
measurable improvements in learning outcomes. Former Infra Managed Services Associate at Accenture,
recognized for resolving 95% of technical issues on first contact and reducing resolution time by 30% through
effective knowledge management. Expertise in LMS administration and user access management supports
business growth and operational efficiency.
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