Proven and successful leader with over 25 years of experience in Consulting, BPO Delivery and Business Transformation.

An experienced consulting leader and strategic advisor specialized in orchestrating and delivering enterprise transformations of scale. Long years of sitting at the intersection of business and technology.

Contemporary expertise in driving customer experience, revenue growth, cost optimization, enabling enterprise re-design, global delivery, shared services through technology-led assets RPA, Analytics, omni channel commerce, BPM, workflow management, EDM etc. & process-centered practices design thinking, LEAN, Six Sigma.

Accustomed to leading complex, high growth global operations, with a global footprint, wide scope of functions. Directly managed a span of 3000 FTEs.

Wide ranging experience across BPO lifecycle covering Account management, Transition, Transformation, Quality, WFM, Training and Performance Reporting.