Sreenandini Pasupuleti

I have the experience of dealing with customer at front end with leading customer centric company and also worked in Administrative Department and Personnel department in Indian Railways. I also have the software skill set of testing and basic coding.This rare amalgamation of experience gives me the confidence and enthusiasm to build strong career with new organisation. SKILL S • Customer Relationship Management • Customer Needs Assessment • Effective interpersonal skills • Excellent conceptual and analytical skills • Troubleshooting • Customer queries • Public Speaking • Client Engagement • Team training and development • Company policy adherence • Software skills SQL, PYTHON,AUTOCAAD, STAADPRO, MS OFFICE EXPERIENC E CUSTOMER SERVICE EXECUTIVE, [removed] Amazon India, Chennai, India • Resolved customer complaints in a timely manner while maintaining professional attitude. • Assisted customers with product returns or exchanges according to established guidelines.