Bala Murugan

I am a technically competent Technical Support professional with core strengths across WAN and LAN technical administration, data communications, hardware & software management and planning and implementation of network technologies. Currently spearheading as Manager-Technical Coordinator with Readylink Internet Services Limited, Coimbatore, I am managing help desk operations and providing outstanding customer service on technical issues resolution. This has included providing Level 1 and Level 2 customer support for LAN, WAN, Firewall, Antivirus, Windows Domain, Linux Domain and its application. I possess comprehensive knowledge of Active Directory, DNS Server/DHCP Server, Firewall Configuration, Group Policy Management, IPS / IDS Management, QOS defining and VPN configuration. Recognized as a technical expert, I possess diversified experience in structuring customized hardware and networking solutions and providing full technical support for overseeing and installing computer require