Mark Codina
Cebu, Philippines
eCommerce & Social Media Rockstar; Head-Hunter ninja.
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About Me
Highly accomplished customer service professional with progressive customer-client management experience encompassing competitive research, calls forecasting, profit and loss management, gross margin management. Performance-driven hiring manager experience in design, development and implementation of year on year ramp in a multi-million dollar international environments supporting up to 800 agents. Outstanding team manager consistently delivering key performance index metrics on or before time and thriving in a challenging, rapid learning environments. Resolving product and services problems by providing in a care throughout approach--end to end resolution and adequate feedback for loop monitoring .
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