About Me
Hi,
I have experience as a call center agent for at least 3 years. First I was a customer service representative at Amazon Retail chat support for 1 year and 3 months. Second, I worked at the PSI testing center as a remote proctor for 1 year. Third I worked at PSI, I transferred to work at T Mobile for 6 months handling customer service representatives for 6 months.
What we are doing in Amazon retail Chat support is handling the customer order/parcel, we are processing refund/replacement if the customer received damaged or defective items.
As a Remote Proctor, we guide the candidate/test taker to their exam and make sure that they are not cheating on their exam, also we are submitting tickets at Zendesk if they are unable to launch their exam or having trouble accessing the exam.
Lastly, as a T mobile Customer service expert, we assist customers with their billing, having trouble with the signals of their phone or sim, registering their sim, and troubleshooting if needed.
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