About Me
Customer Experience propeller with more than 18 years of progressive experience in handling various transformation projects establishing performance metrics for various processes and steering improvements to service delivery; now seeking a challenging position in an organization that provides opportunity to align accrued acumen towards a mutually fulfilling growth path.
My key expertise lies in:
Customer Experience Management| Operational Excellence| P&L Management| Strategic Alliances| Escalation Handling| Written Communication| Organizational Frameworks| Process Enhancements| Project Planning| Workforce Utilization| Transformations| Business Process Re-engineering
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