Having 9 years of total IT experience.
Strong experience and knowledge of Telecom Domain.
Strong knowledge in UNIX Shell scripting, Incident Management, Problem Management.
Knowledge in Oracle 10g, SQL.
Ability to understand Functional Requirements, Documents.
Ability to drive stability, efficiency and effectiveness of support services at L1-L2.
Experience in Application Event Management, Application Problem Management, Change Management, Application Scheduling and Executing Jobs.
Having strong knowledge of handling outages for mission critical applications.
Expertise in providing 24*7 production support.
Excellent communication and Inter personnel skills.