About Me
A highly skilled customer service representative/Technical Support Engineer with four years of experience, specializing in remote assistance, customer service, active directory and ITIL tools. Throughout my career, I have demonstrated a deep understanding of troubleshooting IT systems/hardware and a commitment to delivering top tier technical support.
In my role, I have focused my expertise in resolving complex issues for users across diverse industries. Also have solid foundation in ITIL methodologies, enabling me to adhere to best practices in incident management, problem resolution, customer centric approach, and ITIL knowledge positions me as a valuable asset in delivering exceptional user support.
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