Sivaraman D

Jul 2023 – Dec 2025
• Lead team planning, decision making and service improvement activities to enhance operational efficiency and deliver high quality support.
• Provided application support by troubleshooting issues and analyzing logs for Python, Docker, VS Code, Git, Android Studio, Kubernetes, PostgreSQL, MySQL, and Ubuntu LTS environments.
• Identified root causes, resolved application errors, and ensured stable performance across deployment tools.
• Provided endpoint security support for data encryption tools including BitLocker and Trellix, ensuring secure data protection compliance.
• Troubleshot encryption, policy, and agent related issues to maintain endpoint security and system stability.
• Provided support for Zscaler installation and upgrades, resolving client connector issues and ensuring successful deployments.
• Troubleshot login and authentication issues, URL access problems, and website blocked errors to restore secure connectivity.
•Managed AD user and computer acco