Simone Madden

St.Catherine, Jamaica

5 years ago

Customer Service Representative

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Local Time - 01:18 PM

Current Availability

Full-time : 30+ hrs/week

About Me

I have 7 years of experience in Customer Service assisting U.S. and Canadian customers. I was trained at a large Call Center in the Jamaica and served as Team Lead for 2 years.
I can provide e-mail, ticket,data entry,chat and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.

My Expertise

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