About Me
Application Support and Digital Operations professional with 3+ years of experience in L2 Production
Support, incident management, service request handling, batch job monitoring, and enterprise
application support. Skilled in ServiceNow, Jira, MS SQL Server, Office 365, Active Directory, and
troubleshooting production issues in SLA driven environments. Experienced in RCA, UAT support,
stakeholder coordination, and digital operations support with strong analytical and problem solving
abilities.
My Expertise
Key Skills:
ServiceNow
SQL
Salesforce
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$9/hr
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