Sienna Manalang

“Hi, my name is Sienna, and I bring over five years of customer service experience, having worked with companies like T Mobile, PODS Moving and Storage, JP Morgan Chase, and 411 Locals. My experience spans various industries, where I have developed key skills in communication, problem solving, and client retention.

In my most recent role at PODS Moving and Storage, I was responsible for handling customer inquiries, coordinating schedules, and ensuring smooth operations, which honed my multitasking skills. At T Mobile, as a Product Expert, I managed escalated issues and troubleshooting, always striving for first contact resolution. I also worked as a Retention Specialist at 411 Locals, where I helped businesses optimize their online presence, which required strong negotiation and customer retention skills.

My time at JP Morgan Chase as a Risk Operations Analyst sharpened my attention to detail and analytical thinking, skills that are crucial when handling customer data and inquiries.