About Me
I have been a technical support advisor for over 3 years. A technical support engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. I will be responsible for working with different systems, software, and hardware and following standard procedures to escalate unresolved issues to appropriate internal departments. installing and configuring hardware and software. speaking to customers to quickly get to the root of their problem. Responded to customer emails, calls, and live chat regarding technical malfunctions and issues to fix remotely. installed and set up applications for clients, including anti virus software and Microsoft Office. asked customers targeted questions throughout troubleshooting to determine smart solutions.
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