Shekinah Carter

Highly professional and personable Customer Service Representative with years of experience and knowledge, which also include but are not limited to, Healthcare Specialist with a background in assisting Worker Compensation, Ostomy, Urological and Wound care Patients transition to a new style of life, all while providing excellent customer service. Talent for identifying customer needs and presenting appropriate solutions. Thorough research and analysis of account activity to assess levels of risk and fraud types. Experienced in claims initiation to recover loss to clients and initiate investigation. Ability to multi task and posses effective time management skills. Works well in a team environment as well as independently. Able to identify all fraud types, i.e, identity theft, mail order/internet. Efficient in making complex decisions based on judgment and research. Experienced in several applications and systems, i.e, Microsoft Outlook, Sequoia C4 Microsoft Office Excel, Word, Access