Shraddha Puri
Kalka, India
Sr.Quality Lead
-
Local Time - 06:19 PM
About Me
Results driven Quality Assurance professional with 9+ years of experience in BPO, including managerial exposure in leading Quality teams and driving performance governance. Six Sigma Green Belt certified with strong expertise in designing QA frameworks, root cause analysis, compliance audits, and continuous improvement initiatives. Proven ability to enhance service delivery, reduce risk exposure, improve CSAT/NPS, and drive cross functional performance transformation through structured quality strategies.
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$26/hr
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