About Me
Monitored and adjusted KPIs to improve team efficiency and quality of service.
efficiently communicated to manage consumer inquiries and
provide prompt, pertinent answers.
Interacted with clients to guarantee the provision of quality
services.
85% higher customer satisfaction rating after new
procedures were put in place, resulting in shorter wait times
and more attentive service.
Handle highly escalated customers via polite communication
and issue resolution skills.
Analyzed customer feedback and communicated actionable
insights to management and to enhance service quality.
Streamlined the process of updating outbound call reports,
ensuring accurate record keeping.
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$4/hr
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