Shivendra Chauhan

Entrepreneur, Thought Leader & Business Consultant with a passion for customer service excellence and delivery. Armed with a professional background and a track record of contributing to business-critical initiatives at major organization like IBM, HP, ANZ, MphasiS and Infosys.

Diverse experience across matrix roles in IT services delivery, Infrastructure Management Services, Data Centre Management, Program Management, Quality Assurance, Key Account Management. Led corporate wide improvement initiatives in ITSM, Process Improvement, CRM, Vendor Management and consultative sales. Experience in software/Infrastructure technology services, Banking IT Systems and Infrastructure, Logistics IT and Process consulting industries.

Specialties: Start Up incubation, Product Design & Placement, Go To Market Strategy, Brand Development, Structuring and management oversight of IT Service Delivery organization, turnaround of ailing programs, relationship management, mentoring of key contributors, analytics and metrics driven management. Infrastructure Management Services, including, DB, N/W and Server Management, Managing large Data Centers and Multiple Accounts.

ITIL v2 Foundation Certified.
PMP Certified.