About Me
Results driven IT Infrastructure & Incident Management Specialist with 7+ years of experience supporting enterprise environments across Windows Server, Active Directory, and ITIL based operations. Skilled in Incident, Problem, and Change Management, RCA, automation, and system monitoring using OpsRamp, SolarWinds, and Nagios. Proven ability to handle P1/P2 incidents, coordinate cross functional teams L1–L3, and maintain SLA compliance for high availability systems.
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