About Me
Over 3 years of experience in managing end to end IT service operations, including incident, change, and problem management. I’ve worked closely with cross functional teams to ensure SLA adherence, service stability, and process improvements. My expertise includes using ITSM tools like ServiceNow and BMC Remedy, coordinating with technical teams, and driving root cause analysis to minimize recurring incidents. I am passionate about delivering consistent service quality and improving customer satisfaction through structured service management practices aligned with ITIL.
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$9/hr
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