About Me
Experienced in operations management, with a focus on team leadership, process optimization, problem
solving and troubleshooting.
Deep expertise in financial markets, including FXALL, Fixed Income, and OTC products. Proven ability to
manage and deliver market data products across asset classes and entitlement solutions.
Skilled in project management with proficiency in Agile and Waterfall methodologies, and utilizing
Jira/ServiceNow to track progress.
Strong background in managing service and support desk operations for MNCs and SaaS companies,
delivering exceptional service in fast paced, deadline driven environments. Known for fostering strong
relationships with stakeholders and clients across APAC, EMEA, and the US, with a relentless focus on
operational excellence and customer satisfaction.
Committed to continuous improvement through data driven decision making, timely feedback, and
innovation in service delivery.
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$5/hr
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