Sheila Mwikali

have been working at Shade as a Customer Service Representative for six years and eight months now . During this period, I have developed impeccable phone manners and ability to deal with very irate customers politely. I am accustomed to working on multiple projects simultaneously.

My experience at Shade Limited has helped me improve my leadership skills, hone my organizational skills and has also provided me with an extensive knowledge on how to upsell services to our clients. While at Shade, I worked at the Betika Shop in Westlands for three years and at the call center where I have been to date. At the Shop, I got an improved experience in dealing with the clients in person. I have also worked as an acting UAT analyst under the commercial department for eight months and this has given me new experience in this field.

I have previously worked at Sprics Technologies as a Receptionist for a year where I cultivated useful customer service qualities while handling technical s