About Me
• Highly motivated, dependable troubleshooter and problem-solver
• Valued contributor who performs confidently and effectively under pressure and thrives on challenge
• Enthusiastic learner who quickly grasps new concepts and technical skills
• Excellent communicator and good listener
• Willing to learn new technologies and ability to learn them quickly
• Cisco ICM, IPCC/UCCE Enterprise
• UCCE with TLS/SRTP
• Cisco CVP Customer Voice Portal
• Cisco Remote Expert Mobile REM
• CISCO EIM/WIM
• Egain Solution plus
• Cisco Unified Communication Manager
• Cisco ICM Scripting
• Cisco UCS platform
My Expertise
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$58/hr
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