About Me
Hello, my name is Shane Diaz. I have over nine years of experience in customer service and tech support, having worked with a prestigious and well reputed company. In addition to my roles as a tech support specialist, service desk analyst, and helpdesk technician, I also have experience as a QA software analyst in a SaaS company. This diverse background has equipped me with a strong understanding of both customer facing and technical aspects of support and quality assurance. I’m excited to leverage my skills and experience to tackle new challenges and contribute to a dynamic team.
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