Manikandabalaji

I help businesses generate, manage, and convert leads while retaining customers through structured support and follow ups.
I work with B2B, B2C, and D2C businesses, focusing on both existing leads and new lead generation. Many businesses already have leads but lose potential revenue due to delayed responses, lack of follow up, or missed upsell and cross sell opportunities. I solve this gap.
I handle inbound and outbound lead generation, follow up with warm and cold leads, nurture prospects, and support conversions through clear, professional communication via calls, chat, and email. I also assist in upselling and cross selling by understanding customer needs and positioning relevant offers naturally, without pressure.
Along with lead handling, I provide reliable customer support, maintain organized lead records, update CRM or spreadsheets, and ensure smooth communication between customers and sales teams.
My focus is on improving response time, increasing conversion potential, and buil