About Me
Im daily working on the Support Customers with basic Technical Support for current and past software releases.
Ticket Tool ICMS Integrated Customer Support Management System.
Installation and configuration software and hardware issues on ticket priority.
Assign tickets and report the daily and weekly ticket status to Managers.
Call log to dell, hp and Lenovo for relevant problems under warranty
Support onboarding to new Work from home user in Express VPN.
Provide Remote Support to on site Engineers and End Users/Customers during installation.
Configuring and Printers, Scanners and other IT Peripherals
Assembling and dissembling of PC and Troubleshoot Hardware like SMPS, Bios, Hard disk, RAM Issues. Familiarity with Backup Incremental and Differential Methods and Recovery Software.
Taking Data Backup on daily and monthly basics.
Troubleshooting of all types of hardware and software applications Problems. Configuring & troubleshooting of printer, scanner.
Mail id Configuration in Windows & Mobile & Mac book
Troubleshooting of Outlook & Excel & Word
Process incoming service requests from clients via telephone, email, and other means
Follow up with clients to assess customer satisfaction
Daily assessment of outstanding tickets and follow up with technical staff and the customer
Desktop and network support and troubleshooting in a Microsoft environment
Desktop and laptop hardware troubleshooting.
Outlook configuration 2007 &2010 &2016 and Lotus 8.5 & 9.0 & 11.0 & 12.0.
Installation of Network & LAN Printer to windows Users & Apple Mac book.
Thank you,
Regards
Shamsudeen M.S
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