Shamir Ahmad

s a Customer Support Specialist, you will be the frontline of communication between our company and our valued customers. You will play a crucial role in ensuring customer satisfaction by resolving inquiries, troubleshooting issues, and providing exceptional service. Your goal is to create a positive customer experience by delivering timely, efficient, and effective solutions.

Key Responsibilities:

Respond promptly and professionally to customer inquiries via phone, email, live chat, or other communication channels.

Troubleshoot and resolve technical issues, ensuring a quick and effective resolution.

Provide clear and accurate product information to assist customers in making informed decisions.

Document all interactions with customers in the companys CRM system, ensuring thorough record keeping for future reference.

Collaborate with internal teams such as technical support or sales to address more complex issues and ensure customer satisfaction.

Assist with onboarding new cu