Shakher Dayal

As a WFM Lead Analyst, I bridge the gap between traditional Workforce Management and advanced Technical Automation. My goal is simple: eliminate manual repetition to increase accuracy and operational efficiency.

With deep expertise in MIS Reporting, Scheduling Erlang/Erlang C, and tools like NICE IEX and Assembled, I understand the heartbeat of operations. However, what sets me apart is my ability to build the infrastructure that powers these decisions.

I specialize in transforming raw data into actionable insights using a high level technical stack:

Microsoft Ecosystem: Leveraging SQL, Power BI, and Power Automate for complex data modeling. I use advanced Excel VBA/Macros to build robust reporting tools.

Google Ecosystem: designing end to end automation pipelines using Google Apps Script. I connect Gmail, Forms, and Sheets to fully automate workflows and schedule tasks with zero human intervention.

I am passionate about building dashboards in Looker Studio and Power BI that t