Shakeel Ahmed
Tapukara, India
System administrator
-
Local Time - 06:17 PM
About Me
I’m an IT Desktop Support Engineer at a multinational company with hands on experience supporting Windows and macOS environments, Office 365, and enterprise tools like Active Directory and SCCM . I specialize in incident resolution, user onboarding, hardware/software rollout, and root cause troubleshooting to keep end user productivity high . Recently, I reduced ticket resolution times by streamlining SOPs and automating common fixes with scripts, improving first call resolution and CSAT scores .”
My Expertise
Key Skills:
IT Asset Management ( SAM+HAM)
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$3/hr
Total Earnings
$ 0
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