About Me
Hi There,
I am postgraduate and completed my MCAMasters in computer Application
Strength's:
-Ability to prioritize.
-Analytical thinking.
-Attention to detail.
-Communication.
-Interpersonal skills.
-Flexibility.
Project Experience:
Worked on pharma and Life sciences, Banking, corporate Application project.
-Result oriented professional with 5 years of experience in IT and customer support.
-Responsible for interacting with the clients and solving their queries
-Maintaining the records of customer interactions and follow up with the clients
-Provided feedback of the clients to the concerned departments and authorities so as to improve the services
-Flexible to work in 24/7 support.
Identified and evaluated opportunities improving the process and customer experience
Assisted the sales team for incoming requests for new services
Analyzed customer needs and made arrangements adhering to company policies
Handled escalated and upset calls, maintained and updated the outbound call reports.
Worked on Hadoop project
handled customer database Oracle/Sql
My Expertise
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$3/hr
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