Indianapolis, Indiana Area, USA
IT Support Analyst Tier 2 at Adult and Child Health
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About Me
I have over 5 years of IT experience and over 5 years of management experience, I specialize in internal corporate and enterprise level tier 1 and 2 IT Support, Remote and on-site hardware repair/hook-up. Use of softwares such as Active Directory, Windows Registry, Half-dozen remote softwares, Windows Server OS, Eformz, CUPS, SMP/AEM/Kaseya, Cisco Prime/Call Manager/Unity, Solarwinds, Airwatch, Offic 365 administration, multiple POS systems, and many others. Software and Hardware repair for Windows desktops, laptops, Mac laptops, rack mount servers, various brand multi-function printers, Symbol/Motorola wireless scanners, netbooks, and tablets. Patching network rack panels to switches, Verifone pinpads, and Cisco phones. Much of my experience is spent managing a work order system in a timely fashion.
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