Sean Dacullo

I am writing to express my interest in the IT or Technical Support position at your company. As a Bachelor of Science in Information Technology majoring in Network Security from the University of Makati, with hands on experience in customer support and system automation, I am confident in my ability to contribute effectively to your team.
During my time at Hexaware Technologies as a Customer Service Representative, I handled U.S. based accounts via chat and email, resolved complex customer concerns, processed refunds, and consistently met KPIs including AHT, quality scores, and response time metrics. This role strengthened my problem solving skills, attention to detail, and ability to work efficiently under pressure.
In addition, my experience as a Virtual Assistant for Amazon sellers allowed me to apply my technical skills in automation and data analysis. I built automated tracking systems using Google Sheets formulas, developed workflow automations using Zapier and Make, and created