About Me
Results driven Contact Center Manager with specialized expertise in the US
healthcare industry. Proven track record of effectively overseeing and optimizing
operations in high volume call center environments. Skilled in managing teams of
200+ employees, ensuring compliance with industry regulations and standards while
delivering exceptional customer service. Proficient in scheduling oversight, quality
assurance, and performance management. Adept at leveraging healthcare
knowledge to drive efficiency, improve processes, and achieve organizational
objectives. Strong leadership, communication, and problem solving skills
• Inbound Outbound Voice Process
• Schedule oversight
• Contact Center Management
• US Healthcare
• SLA Management
• People Management
• Process Improvement
• Customer Service
My Expertise
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$23/hr
Total Earnings
$ 0
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