Satish Krishnamurthy

Jobs


Here are some points you can include in your resume to align with the job description:

Technical Skills

Proficient in configuring, troubleshooting, and supporting Windows 10 & 11 and macOS environments.

Strong expertise in managing and administering Office 365 and Exchange for end user productivity.

Familiarity with IT service management tools, particularly ServiceNow if experienced.

Knowledge of hardware setup, software installations, and network troubleshooting for a multi user environment.


Professional Experience

Successfully provided IT support to 50+ end users in a fast paced environment, ensuring minimal downtime and excellent customer satisfaction.

Delivered proactive IT solutions and resolved technical issues to improve end user experiences.

Implemented and maintained secure and efficient systems across both Windows and Mac platforms.

Coordinated with cross functional teams to address escalations and provide seamless IT support.


Customer Focus & Communication

Demonstrated excellent English communication skills while liaising with end users to understand and resolve technical issues effectively.

Proactive in delivering solutions and ensuring a positive user experience through clear communication and follow ups.

Acted as a reliable IT resource for training and guiding users on system updates and new tools.


Certifications if applicable

Microsoft 365 Certified: Modern Desktop Administrator Associate

ITIL Foundation Certification useful for understanding IT service management and ServiceNow.

Apple Certified Support Professional if you have Mac experience.


Key Achievements

Improved user satisfaction scores by streamlining support processes and minimizing ticket resolution times.

Successfully migrated user accounts and data during system upgrades from Windows 10 to Windows 11.

Reduced downtime by identifying and resolving recurring system issues proactively.


Soft Skills

Strong problem solving and troubleshooting abilities.

Highly organized with a focus on customer experience and satisfaction.

Adaptable and quick to learn new tools and systems, including ITSM platforms like ServiceNow.


Tailor these points to reflect your actual experience and skills to make your resume stand out!