About Me
With over 12 years of experience in technical support within the IT and digital printing industry, I am a skilled and reliable Senior Customer Success Analyst at eProductivity Software, a leading provider of commercial digital and variable data printing solutions. I have a strong background in MS SQL and Windows Server 2016, as well as certifications in data science and customer success.
My core competencies include troubleshooting complex hardware, software, and driver related issues, updating and deploying critical company software on client servers, and delivering holistic technical solutions to diverse organizations. I have collaborated with esteemed entities like the New York Public Library, Vitamin World and Mattress Firm, Canon and Ricoh EU, enabling them to achieve optimal operational performance and user satisfaction.
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