An IT professional with over 11 years of work experience in various domains and roles. I have played various roles starting from Tech Support Engineer to Product Owner and between a technical person to a customer representative. I was instrumental in improving the response time from multiple days to one day by exceeding customer expectations for the queries raised. As a Certified Scrum Product Owner and Certified Scrum Master with over 6 years in depth experience working with agile scrum software development teams, I was instrumental in driving the engineering team from Bronze to Silver, Gold and Platinum levels in the “Agile Maturity Program” at Autodesk within a year.
I am an Atlassian Certified Jira Administrator, Atlassian Certified in Agile Development with Jira software and Certified Scrum PO.
I do installation, upgrades, migration of Jira & Confluence applications on hosted environment OR on AWS, BlueHost VPS etc. I also do troubleshooting and recovery.
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