About Me
In my current role as a Technical Support Analyst at Veritas Technologies, I have honed my skills in supporting complex backup environments, including NetBackup on tapes, disk, cloud, and virtual machines hosted on platforms such as Azure, Amazon, and GCP. My responsibilities include resolving complex cases, answering technical inquiries, and ensuring alignment with productivity and SLA standards. I have consistently demonstrated my ability to research and document findings, contributing to a rich knowledge base that aids in the swift resolution of technical issues.
My technical skills are complemented by a deep understanding of operating systems UNIX, Windows Servers, Linux, Solaris, AIX, HP UX, networking fundamentals TCP/IP, DNS, DHCP, NFS, and cloud fundamentals. Additionally, my basic knowledge of OS administration, patch and package management, and OS specific debugging tools has enabled me to provide comprehensive support to our clients.
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