Samuel Omache

I am driven by one core purpose: to create a positive, lasting impact
on people: my family, colleagues, corporate stakeholders, and
the broader community. With a strong foundation in customer
experience, quality assurance, project management, and service
delivery, I help organizations unlock value by connecting people,
processes, and technology seamlessly.
I specialize in building collaborative ecosystems where teams
are empowered to learn, unlearn, pivot, and adapt, creating agile
environments that deliver fast, friendly, and high quality service.
My strength lies in establishing, measuring, and maintaining
high performance standards across all levels of service delivery
through smart process design, training, analytics, and continuous
improvement.
I bring hands on expertise with Learning Management Systems
LMS, CRM platforms, CATI surveys, call center QA, omnichannel
support solutions, and enterprise resource tools integrating them to
drive results in customer support, technical su