About Me
I have 2 decades of experience in the IT service Industry where mainly worked in the Financial Domain.
working experience and Handling ITIL methodologies like Incident, change, and problem management, vulnerability management, internal technology audits, risk management, CSAs, project delivery, and capacity management primarily for desktop infrastructure.
Trained in ITIL for handling IT operation PAN India and expertise in MacBook related issues.
Work as level 2/3 and be an escalation point for the rest of the ODC site to bring technical issues to resolve in defined SLA time. Mainly working on knowledge database to upload regular intervals.
Providing coaching and mentoring to junior colleagues, transferring skills and expertise as required.
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$11/hr
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