About Me
A dynamic professional with 6+ years of Experience as Support Engineer, specialized on macOS and Windows OS latest versions, with a dedicated career building, and reinforcing Customer centric processes, standards and best practices to meet growing business needs. Hands on experience in Service Desk, Remote Desktop, Incident Management, Knowledge transition, Customer Success, Mac Support, Jamf pro, Networking, Procurement, Printer server, VM build and supportVsphere, Cyberark, PROFICIENCY FORTE Customer Experience Incident/Knowledge Management, End User Support , Printer & VM support, New system configuration. The only person in the team to get an award and gold coin for Summer Outage Restoration for Lionbridge Technologies.
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